Shipping & Returns
Shipping & Returns Policy
Everything you need to know about delivery timelines, shipping coverage, and our replacement policy for damaged or wrong items.
At a glance
No returns. Easy replacement within 24 hours of delivery for damaged or wrong items only.
Shipping coverage
Where we ship
We ship across India and to select international destinations. Shipping availability and charges are shown at checkout based on your delivery address.
Primary markets include India, UAE & the Middle East, US, UK, Italy, Japan, China, Bangladesh, Sri Lanka, and Bhutan. If your country isn’t listed at checkout, contact us and we’ll help if possible.
Delivery timelines
When will my order arrive?
Delivery times vary by location and carrier. You’ll see the most accurate estimate during checkout, and we’ll share updates once your order is dispatched.
India (domestic)
Typically 2–7 business days after dispatch, depending on your city and courier network.
International
Typically 7–21 business days after dispatch, depending on destination customs and local delivery partners.
Returns & replacements
Please read this section carefully before raising a request.
Do you accept returns?
No returns. Easy replacement is available within 24 hours of delivery for damaged or wrong items only.
How do I request a replacement?
To request a replacement, contact us within 24 hours of delivery via email or the contact form and include your order ID, an unboxing video, and clear photos of the item/packaging.
What proof do I need to share?
Your order ID, an unboxing video, and clear photos of the item/packaging.
When is replacement not eligible?
Replacement is not eligible if the product is opened, used, or partially consumed; if damage is reported without unboxing video proof; if the request is raised after 24 hours of delivery; if damage is due to improper handling after delivery; or for minor packaging issues that don’t affect product quality.
What if my address details are incorrect?
Please double-check your shipping address and phone number at checkout. If you notice an issue right after ordering, contact us as soon as possible—we’ll do our best to help before dispatch.
How can I reach you quickly?
Email us at granorapasta@gmail.com or use the contact form with your order details.
